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Art of Polo Maison Book of bonaefidei Code of ethics Questions Online store
All rights reserved © Bonaefidei London Ltd.           A designer label for Gentlemen.
connoisseur@bonaefidei.com
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ART OF POLO
THE HOUSE
THE BOOK OF BONAEFIDEI
CODE OF ETHICS
AFFILIATE
FAQ
SHOP 1/924 LIMITED COLLECTION
© A DESIGNER LABEL OF ART AND ELEGANCE 2017

FREQUENTLY ASKED QUESTIONS


"Trust takes years to build, seconds to break and forever to repair"

Why do you do what you do?
It started as a personal pleasure, not as a product intended for selling. There were many good Polo shirts in the market, but none really stood out. None of them had a personal touch to them and that we believe is what makes a Polo shirt or any other piece of clothing great, not just good.



Where can I buy authentic Bonaefidei products?
Authentic “Art of Polo” shirts can only be purchased at bonaefidei.com.



What are your polos made of?
The 1/924 Limited collection Polo shirts are made from 100% pure cotton fibre weaved together in 220g/m2 fabric.



How can I personalize my Polo?
To personalize your Polo contact us at bespoke@bonaefidei.com



How do I care for the Polo?
Our Polo shirts are very durable and can be washed normally. The recommended washing temperature is 40 - 60 degrees celsius. And please, fold it nicely. We prefer to keep ours folded and in the box it came in.



Is my personal information secure?
Yes your personal information is protected. We do not share your information with anyone.



How do I shop at Bonaefidei?
It's simple. Head over to the shop part of the website. The easiest way is to follow the link in the main navigation or through the buttons in the story on the main page. Once you're there select the quantity and your size and click "order now". If everything is entered correctly, the page will scroll down to the part where you input your shipping information and promo code if you have one. If not, you can enter BNFD5, for a little discount. But let's keep that our little secret. You then pay with your paypal account or credit card on our secure dedicated payment site (powered by paypal).



Do I need an account to make an order?
No, an account is not needed to complete the order.



How do I know my size?
Our sizes are as close a possible to industry standards. If you are unsure, you can click on "Size & measurements" tab on the product page to expand the table with sizes. There you will find exact lengths of various parts of the polo.



Which payments do you accept?
We accept paypal and credit cards. We will soon offer bank transfer as well.



Can I order a product that is currently not in stock?
Yes. You can preorder your very own Polo.



How much does the shipping cost?
We offer complimentary shipping for all domestic and international orders.



When can I expect my order to arrive?
We start the finalizing process the next day you place your order. This ensures that the Polo is correctly hand finished and fresh. This can take up to 5 days. After that it’s up to the post office, but the package usually arrives within 2 weeks.



Is every order really shipped in the premium packaging or is there a min. order quantity?
Every Polo is shipped in the premium packaging.



Which countries do you ship to?
We ship worldwide to every country.



I wish to be an affiliate / reseller. What is the procedure to become one?
Great! We are always looking forward to working with great people. Send us an email to conoisseur@bonaefidei.com



What are cookies and should I be worried about them?
A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website. They are designed to assist your shopping and therefore are nothing to worry about. Most browsers are automatically set up to accept cookies, but usually, you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.



Have a question we have not answered?
We will gladly help you out. Email us at conoisseur@bonaefidei.com.